Privacy Policy

1. Information We Collect

At TeachTape, we collect information you provide directly to us, such as when you create an account, book coaching sessions, or contact us for support.

Personal Information

• Name and contact information
• Profile information and photos
• Payment information
• Communications between you and coaches
• Video content uploaded for analysis

Automatically Collected Information

• Device information and IP address
• Usage data and analytics
• Cookies and similar technologies
• Location data (if permitted)

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our coaching platform
• Connect you with appropriate coaches
• Process payments and bookings
• Send important updates and notifications
• Ensure platform safety and security
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Coaches

When you book a session, we share necessary information with your chosen coach to facilitate the coaching relationship.

Service Providers

We work with third-party service providers who assist us in operating our platform, processing payments, and providing customer support.

Legal Requirements

We may disclose information when required by law or to protect the rights, property, and safety of TeachTape, our users, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure payment processing systems

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Until you delete your account
• Session recordings: As long as your account is active
• Payment records: For legal and tax requirements
• Support communications: For quality assurance purposes

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure platform security and prevent fraud

You can control cookie preferences through your browser settings.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.

Note: TeachTape does not sell personal information to third parties.